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Boulder Computer Maven Newsletter - January 2010

Dear Friends,

Happy New Year from Boulder Computer Maven! I hope that it will be a happy, healthy, and prosperous one for you and your family.

This is my customer newsletter, containing information that I hope you'll find interesting and helpful. This month's topic are Remote Support Available, Software to Avoid, Protect Your Outlook and Outlook Express E-Mail, and Windows 7.

Previous newsletters are available on the newsletters page of the Boulder Computer Maven web site.

If you change your E-mail address, please send me your new one. If you don't want to receive this newsletter, let me know, and I'll remove your name from my mailing list.

If you have questions or comments or want to schedule an appointment, please call me at 303-444-8247.

Best Wishes,
Steve Winograd

Helping People Use Computers in Boulder for Over 25 Years

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Remote Support Available

I'm pleased to be able to offer Remote Support, a new way to help you with your computer, to my established clients. With your permission, I can connect to your computer over the Internet and work on it without having to make a visit to your home or office. Here's what you do:

I use the ID number, along with a required password that only I know, to connect to your computer. As we talk about what you want done, I can see what's on your screen and operate your computer just like I would if I made a visit. You can end the remote support session at any time.

Remote support is safe, secure, easy, and convenient to use. It can save you money when fixing a problem takes a short time, particularly if you live outside of Boulder. I'd be happy to give you a free demonstration so that you can see how it works.

Software to Avoid

Clients often ask me to recommend software to them, and I've listed several programs on the Boulder Computer Maven web page that I use and recommend. I'm going to do something different now, and list some types of software to avoid:

Protect Your Outlook and Outlook Express E-Mail

Many of you use Microsoft's Outlook or Outlook Express program to access your E-mail. These programs have design flaws that can make them lose your saved messages, suddenly and without warning. This is particularly likely if you've saved a large number of messages or attachments. If you rely on Outlook or Outlook Express to store vital personal or business E-mail messages, please contact me for a consultation to prevent these problems before they can occur.

Windows 7

Microsoft released Windows 7 on October 22, and I think that this newest version of Windows is very good. It runs better and faster than its predecessor, Windows Vista, on the same hardware. It fixes most of the things that people didn't like about Vista, and it includes some nice new features.

I can help you decide whether upgrading your computer to Windows 7 would be beneficial. If you upgrade, I'll make sure that your documents, pictures, music, and other personal files will be available on Windows 7. And if you get a new computer with Windows 7, I can copy your files to it from your old computer.

Windows 7 doesn't include an E-mail program. If you use Microsoft Outlook, Outlook Express, or Windows Mail, I can install an E-mail program for Windows 7 and transfer your accounts, messages, and contacts into it.